Technical Support Engineer (Night Shift) – Trung tâm đào tạo Toidayhoc
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Technical Support Engineer (Night Shift)

Posted on by user

Công ty: iTechwx

Địa chỉ: 12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

  • The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.

  • Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

  • They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.

  • They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Your role & responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.

  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.

  • Sticks to service responsibilities to reach high performance standards.

  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

  • Have at least 1-year working experience in customer-facing roles or fresher with technical background

  • Excellent spoken English is a must.

  • Excellent customer service skills

  • Passion and desire to develop in the IT industry

  • Available for night shifts.

Benefits for you